Sales Policy

Article 1: Parties

This agreement is made between [Company Name] (hereinafter referred to as “Seller”) and [Buyer Name] (hereinafter referred to as “Buyer”) under the terms and conditions set forth below, regarding the sale of shisha and related products.

Article 2: Subject

The subject of this agreement is to determine the terms of sale and delivery of shisha and related products purchased by the Buyer from the Seller’s website.

Article 3: Product Information

Information such as the type, quantity, brand, model, color, and sales price of the products sold by the Seller are specified on the product details page on the website.

Article 4: Order and Payment Terms

The Buyer places an order according to the prices and conditions specified on the Seller’s website.
Payment is made by the Buyer using the preferred payment method at the time of order.
After order confirmation, the Seller checks the stock status of the products and notifies the Buyer. If products are not in stock, the amount paid by the Buyer will be refunded within 7 business days.

Article 5: Delivery Terms

Delivery will be made to the address specified by the Buyer within [Delivery Time] business days from the order confirmation.
Delivery time may vary depending on the stock status of the product and the delivery process of the courier company.
During delivery, the products will be delivered to the Buyer intact and complete.

Article 6: Return and Exchange Terms

The Buyer has the right to return the products within 3 days from the delivery date.
Returned products must be unused, with the packaging intact and suitable for resale.
Return and exchange requests must be carried out in accordance with the return procedure specified by the Seller.

Article 7: Warranty and Liability

The Seller undertakes to accept returns or make exchanges in case of defective products.
The Seller is not responsible for damages resulting from incorrect or improper use of the products.

Article 8: Privacy

The Seller is committed to protecting the Buyer’s personal information and does not share it with third parties. The privacy policy is detailed on the website.

Article 9: Dispute Resolution

For disputes arising from this agreement, the courts and enforcement offices of Germany, are authorized.

Article 10: Effectiveness

This agreement comes into effect upon the Buyer placing an order.